Orders

Every piece is made to order by Saadiqah. As such, please allow up to 2 weeks for items to be dispatched. This hand made approach results in subtle visual variations from item to item; such details are not considered defects. Orders will be posted once payment is made.

Postage

All packages are sent via Royal Mail’s second class recorded delivery service which requires signing for. Individual quotes for addresses beyond the UK are available on request.

Packaging

Your item will come fully boxed and gift wrapped as standard with no extra cost.

Returns/Faulty

If you are not happy with your item due to a fault, please let us know via email within 5 days of receipt for a replacement or refund. Refunds do not include postage costs and can only be made once item is received (within a 28 day period). Goods damaged through mistreatment cannot be refunded.

Care

To ensure long life of your piece avoid; scratching polished/plated surfaces, exposing to perfumes/beauty products, tangling straps and getting wet. Use a soft cloth to clean. Quality is of the highest importance to ensure your piece lasts many years. However should you want to renew, repair or replace an element this can be done - just send over an email with the details.

Additional services

If there is an additional service you would like, just get in touch and I will do my best to meet it.